Buyer Terms & Conditions

1.1 Overview

These Buyer Terms & Conditions (the “Buyer Terms”) set out the terms on which you, as a Buyer, may access and use the Platform and related Services. By accessing the Platform, registering as a Buyer, placing orders, or otherwise using the Services as a Buyer, the Buyer agrees to be bound by these Buyer Terms and all referenced legal documents.

1.2 Marketplace Nature

The Platform is merely a neutral intermediary that connects the Buyers with the Sellers. The Platform does not itself sell Products or Services unless expressly stated and is not a party to any contract between a Buyer and a Seller. All transactions, negotiations, offers, acceptances, and contractual obligations are between Buyers and Sellers directly.

1.3 Updates to Terms

The Platform may update these Buyer Terms at any time. Any revised version will be effective immediately upon posting on the Platform. The Buyer’s continued use of the Platform after changes are posted constitutes your acceptance of the updated terms.

2.1 Eligibility Criteria

To register as a Buyer and use the Platform, the Buyer must:

1. Be a legally registered business entity with authority to enter contracts;
2. Have the legal capacity to bind your business;
3. Provide current, complete, and accurate registration information; and
4. Maintain and promptly update your information if it changes.

2.2 Verification and Approval

The Platform has the right to undertake identity, background, or compliance checks before approving the Buyer’s registration. The Platform reserves the right to decline, suspend, or terminate any registration at their discretion without any liability.

2.3 Account Security

The Buyer is responsible for safeguarding their account credentials. The Buyer agrees to notify the Platform immediately of any unauthorised use of their account or any other security breach. The Buyer will solely be liable for all activities occurring under their account.

2.4 No Sub-Accounts Without Consent

The Buyer shall not allow any third party to use their account or transfer their account to another party without prior written consent from the Platform.

3.1 Account Security and Accuracy

When accessing or using the Platform and Services, the Buyer shall: :

1. Be responsible for maintaining the confidentiality of its account credentials, including username and password, and for restricting access to its account.
2. Accept full responsibility for all activities carried out through its account, whether authorised or unauthorised.
3. Immediately notify the Platform of any unauthorised use of the account, password, or any other breach of security.
4. Provide true, accurate, current, and complete information during registration and throughout use of the Services.
5. Promptly update any information to ensure it remains accurate and complete, and
6. Cooperate with reasonable requests from the Platform for additional information or verification relating to eligibility or usage of the Services.

3.2 Confidentiality and Use of Information

The Buyer shall:

1. Not disclose, share, sell, or otherwise misuse any information relating to other Users obtained through the Platform, except where required by law or expressly permitted by the Platform;
2. use Seller contact information solely for the purposes of transactions conducted through the Platform and not for unsolicited communications, marketing, or off-Platform solicitation.

3.3 Lawful and Acceptable Use

The Buyer shall use the Platform strictly in accordance with applicable laws and regulations and shall not, directly or indirectly:

1. Post, upload, transmit, or otherwise make available any content that is unlawful, blasphemous, defamatory, obscene, libellous, invasive of privacy, hateful, abusive, misleading, or racially, ethnically, or culturally objectionable;
2. Engage in conduct that relates to or encourages money laundering, gambling, terrorism financing, fraud, or any other unlawful activity;
3. Upload or transmit content that violates public order, Islamic law, local morals, ethics, traditions, or national security requirements applicable in the United Arab Emirates or other relevant jurisdictions.

3.4 Prohibited Content and Transactions

The Buyer shall not, whether directly or indirectly,

1. Request, purchase, or transact in prohibited items or services, including but not limited to:
1. Securities or financial instruments of any kind
2. Weapons or ammunition of any description
3. narcotics, psychotropic substances, drugs, intoxicants, or controlled medicines
4. Liquor or tobacco products, unless permitted under applicable law
5. Chemicals or hazardous materials
6. Living or dead animals or animal parts
7. Counterfeit, stolen, defective, false, or misleading goods
8. Non-transferable vouchers or restricted items.
2. Post or upload content or materials without having the legal right or authority to do so.
3. Knowingly deal in counterfeit, infringing, or illegal products.

3.5 Transaction Integrity

The Buyer shall not:

1. Fail to pay for Products or Services purchased through the Platform, except where permitted under applicable policies
2. Manipulate pricing, submit fraudulent orders, or misuse promotional tools, credits, or discounts
3. Interfere with Seller listings, negotiations, or transactions; or
4. Take any action that undermines or compromises the Platform’s feedback, rating, or review systems.

3.6 Platform Integrity and Security

The Buyer shall not:

1. Breach, circumvent, or attempt to bypass any applicable laws, Platform safeguards, systems, policies, or determinations relating to account status
2. Use the Platform if eligibility criteria are no longer met or if access has been suspended or terminated
3. Transfer, assign, or permit third-party access to the Buyer’s account without prior written consent of the Platform
4. Distribute spam, bulk communications, or unsolicited electronic messages
5. Introduce viruses, malware, or any technology intended to damage, disrupt, or interfere with the Platform or other Users
6. Harvest, scrape, or collect information relating to other Users without their consent; or
7. Circumvent or interfere with any technical or security measures implemented by the Platform.

3.7 Intellectual Property

The Buyer shall not:

1. Infringe, misuse, or violate any Intellectual Property Rights belonging to the Platform, its licensors, Sellers, or any third party; or
2. Reproduce, modify, distribute, or exploit any Platform content except as expressly permitted under these Terms.

3.8 Consequences of Breach

Any breach of these terms may result in suspension, restriction, or termination of the Buyer’s account, cancellation of transactions, and any other action deemed appropriate by the Platform, without prejudice to any other rights or remedies available under law.

4.1 Placing Orders

When the Buyer places an order on the Platform, they make a binding offer to purchase the Products or Services from the specified Seller under the terms presented at checkout.

4.2 Order Acceptance

A contract between the Buyer and the Seller is formed only when the Seller explicitly accepts the Buyer’s order. Acceptance may be communicated in writing through order status updates or dispatch notifications.

4.3 Order Confirmation

Order confirmations may include details such as order reference, products, quantities, price, delivery address, and expected delivery schedule. The Buyer is responsible for reviewing and ensuring the accuracy of these details prior to acceptance.

4.4 Amendments and Cancellations

The Buyer may request order amendments or cancellations prior to the Seller’s acceptance or shipping of the Products. Once accepted and dispatched, any change or cancellation is subject to the Seller’s and applicable Laws’ terms.

4.5 Buyer’s Responsibility for Information

The Buyer must provide accurate delivery and billing information. If the Buyer changes delivery instructions after payment, the Seller may not be able to accommodate such changes.

5.1 Prices Displayed

Product or Service prices displayed on the Platform are set by Sellers and may vary based on quantity, delivery location, customs duties, logistics, or currency. All prices shall be shown in the applicable currency used by the Platform or the Buyer’s region.

5.2 Payment Authorisation

By placing an order, the Buyer authorises the Platform or its payment processors to charge their chosen payment method for the full amount of the Order, including, but not limited to, any applicable taxes, customs duties, fees, and delivery charges.

5.3 Accepted Payment Methods

The Seller shall support various payment options such as credit/debit card, bank transfer, digital wallets, or other methods as made available.

5.4 Taxes and Duties

The Buyer is responsible for all taxes, customs duties, import fees, and other charges related to their purchase. Any such fees will be communicated at checkout or separately by relevant regulatory authorities.

5.5 Billing Information

An electronic invoice or receipt will be issued and sent to the email address provided by the Buyer. The Buyer must ensure billing details are accurate for legal and accounting purposes.

5.6 Refunds and Chargebacks

Refunds, if applicable, shall be governed by the Seller’s policies and the Platform’s dispute resolution procedures. In the event of authorised payment disputes, the Buyer may initiate chargebacks through the applicable payment provider subject to their rules.

6.1 Delivery Arrangements

Delivery terms and logistics are agreed between the Buyer and the Seller. The Platform may offer tools for shipment tracking or coordination, but Delivery obligations remain solely the Seller’s responsibility.

6.2 Delivery Fees

Delivery fees, if any, will be shown at checkout or otherwise communicated to the Buyer prior to order confirmation.

6.3 Risk Transfer

Unless otherwise agreed, risk in the Products passes to the Buyer upon delivery to the designated carrier or at the delivery address specified in the Order. Title to Products transfers upon completion of delivery and payment in full made by the Buyer to the Seller.

6.4 Delivery Schedules and Delays

Estimated delivery dates are provided by Sellers and may change due to logistics, customs, or unforeseen events. The Platform shall not be liable for delays outside their control.

6.5 Receipt and Inspection

Upon delivery, the Buyer is encouraged to inspect the Products immediately. The Buyer must promptly notify the Seller of any visible damage or non-conformity in accordance with the Seller’s return or warranty policy.

6.6 Import and Regulatory Compliance

For cross-border deliveries, the Buyer acknowledges that they may be considered the importer of record and are responsible for customs clearance, documentation, and compliance with all local laws.

7.1 Returns & Refunds

Returns and refunds shall be governed strictly in accordance with the return policy published on the Platform from time to time determined solely by the relevant Seller in accordance with the Seller’s applicable return and refund policy. Due to the nature of commodities (including but not limited to perishability, market volatility, and price fluctuations), certain commodities may be non-returnable and non-refundable, unless expressly stated otherwise.

7.2 Eligibility for Refunds

1. Refunds or returns, where applicable, shall be determined solely by the relevant Seller in accordance with the Seller’s applicable return and refund policy. The Platform does not provide, process, approve, or guarantee any refunds or returns and bears no responsibility in relation thereto.
2. A refund or return may be considered by the Seller only if the commodity is:
   1. is delivered in a damaged, defective, or materially non-conforming condition; or
   2. does not materially match the specifications confirmed at the time of purchase.
3. Any request for a return or refund must be raised by the Buyer directly with the Seller within the time prescribed under the Seller’s policy and must be supported by reasonable evidence as required by the Seller.

7.3 Disputes

Any dispute arising between a Buyer and a Seller in relation to an Order shall first be attempted to be resolved amicably through the Platform’s dispute resolution mechanism. The Platform acts solely as a facilitator and does not guarantee resolution outcomes.

7.4 Platform’s Role

The Platform shall not be liable for price fluctuations, market risks, quality disputes beyond information provided by sellers, or losses arising from delayed dispute submissions.

8.1 Due Diligence

The Buyer is solely responsible for conducting all necessary due diligence prior to placing an Order, including but not limited to, verifying the Seller’s credentials, commodity specifications, pricing, quality standards, delivery terms, and applicability of the Seller’s policies. The Platform does not endorse or guarantee any Seller or commodity listing.

8.2 Acceptance of Seller Terms

By placing an Order, the Buyer agrees to be bound by the applicable Seller’s terms, conditions, and policies, including those relating to pricing, delivery, returns, refunds, warranties, and dispute resolution. Any rights or remedies available to the Buyer shall be strictly against the Seller and not the Platform.

8.3 Regulatory & Legal Compliance

The Buyer is solely responsible for ensuring that the purchase, import, storage, resale, handling, or use of any commodity complies with all applicable laws, regulations, customs requirements, licensing obligations, and industry standards. The Platform shall not be responsible for regulatory non-compliance or enforcement actions.

8.4 Accuracy of Information

The Buyer shall ensure that all information provided on the Platform, including identification details, delivery information, permits, and payment information, is accurate, complete, and current. The Platform shall not be liable for any loss arising from inaccurate or incomplete information provided by the Buyer.

8.5 Payment Obligations

The Buyer shall make full and timely payment of all amounts payable in connection with a transaction, including but not limited to the purchase price, taxes, duties, shipping charges, and any additional fees imposed by the Seller or relevant authorities.

8.6 Risk Acknowledgement

The Buyer acknowledges that the Products are subject to inherent risks, including market volatility, price fluctuations, quality variations, and supply chain disruptions, and agrees that all such risks are assumed solely by the Buyer upon placing an order.

8.7 Disputes

Any dispute arising in connection with a transaction shall be resolved directly between the Buyer and the Seller in accordance with the Seller’s policies. The Platform shall have no obligation to intervene, mediate, or assume liability in relation to such disputes.

11.1 Intermediary Role

The Platform is not responsible for:

1. the quality, authenticity, legality, safety, or delivery of Seller offerings;
2. any commercial dealings, negotiations, or contracts formed between Buyers and Sellers; or
3. disputes, losses, or damages arising from business interactions between Users.

All transactions are strictly between Users.

11.2 Exclusion of Damages

To the maximum extent permitted by the Law, the Platform shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or loss of data.